Old wives tale? Nope! Snake Oil? Absolutely not! Too good to be true? No way!

Rose-Hip Vital Canine is a tried, tested and proven product. We are SO confident you will see results we happily offer a 100% Money Back Guarantee.

As an Australian owned and operated family business, we have invested a lot of time, energy, money and love into our product. No other Rosehip product can make the same claims we do. With over 30 scientific tests and research, including 9 double-blind placebo controlled clinical trials we are confident your dog will feel better on Rose-Hip Vital Canine.

We bend over backwards to make sure your dog gets the most out of Rose-Hip Vital Canine. If you haven’t seen the results you were hoping for, or to ensure that you do, please go through this checklist.

How much does your dog weigh?
This is very important. Click on this link for dosage details and make sure you are feeding your dog the recommended dose for its weight. At this stage in the game you, you really want Rose-Hip Vital Canine to assist your dog so now is not the time for underdosing. The more you give the better the result.

Do not mix with hot food or hot liquid
Remember not to not mix Rose-Hip Vital Canine with any hot liquids or food as the heat will ruin the effectiveness of the product.

Other supplements/medications
Since Rose-Hip Vital Canine can be fed alongside any other supplements or medications, we recommend you continue with the existing joint pain, skin condition or allergy regime for the first month whilst starting on Rose-Hip Vital. This allows Rose-Hip Vital to build up in their system and prevents your dog’s condition from going backwards before Rose-Hip Vital starts to work.

How long does it take to work?
It is normally at the end of the 3 week Loading Dose period when most owners see results. In advanced or severe conditions it can take a little longer.

If you have followed the recommendations listed above, and you still are not satisfied with the results, follow the steps below to make your 100% Money Back Guarantee claim.

Step 1 – Send an email to [email protected] letting us know that you would like to take up the Money Back Guarantee (MBG) promise. Include in your email details such as your order number (if you ordered directly from us) or a copy of your receipt if you purchased it from another supplier.

Step 2 – We will acknowledge your email within 24hours and get back to you with the next steps. We will probably run through the points listed above in case you haven’t read them and have missed an important factor that has impacted the effectiveness of the product.

Step 3 – Your claim will be processed and assessed by our MBG Claims team. Once approved your refund is submitted to our accounts team for processing. Please note it can take up to 7 business days for your claim to be processed.

Please note the above estimation does not include the time it takes for your credit card or third party payment provider to process your refund, this is dependent on the separate parties procedures.

Money Back Guarantee – T’s and C’s

  • A proof of purchase is required for all MBG claims.
  • Rose-Hip Vitals MBG is only offered on Human and Canine products.
  • A MBG claim can only be made for up to, and including, 2 units.
  • No MBG is available on Rose-Hip Vital Equine products.
  • Claims must be submitted by email to [email protected]
  • Claims must be made within 60 days of receiving Rose-Hip Vital
  • MBG will only be honoured if the dosage guidelines for Canine have been correctly followed, within reason. Canine dosage is based on weight, guidelines can be found here: https://rosehipvitalcanine.com.au/about/#dosage
    – If you are having trouble getting your dog to the correct dosage please seek advice via our 1800 851 888 contact number or via [email protected]
    – If alternative dosage advice has been given by a Rose-Hip Vital Specialist a MBG claim is still eligible. Alternative dosage provided by another party than a Rose-Hip Vital Specialist will void the eligibility of the claim.
  • Typically results are seen within 3 weeks, providing the dosage guidelines have been correctly followed, however dogs or humans with advanced conditions can take longer to see results.
  • If you purchased the product directly from Rose-Hip Vital Pty Ltd, refunds will be made via the original payment method.
  • MBG Claims made on purchases outside of Rose-Hip Vital will be issued a refund via postage cheque.
  • Refund amount will be equal to, and not exceed, the total amount originally paid.
  • Refund does not include any postage or handling.

OUR BRANDS

ROSE-HIP VITAL®

Rose-Hip Vital Pty Limited – an Australian owned family business. Committed to supporting quality of life, Rose-Hip Vital deliver on their promise by providing only 100% pure and natural products for people, dogs and horses made from patented Rosehip powder imported from Denmark.

CONTACT US

Rose-Hip Vital Pty Limited
Unit 2, 329 High Street
Chatswood, NSW 2067 Australia